Deposits & Payments
Orders over £100 require a non-refundable 50% deposit. Orders below £100 are to be paid in full, on order, to secure the booking.
Any orders that are within two weeks of collection are to be paid in full, upon ordering.
Any outstanding payments are to be paid 1 week before collection at the latest.
Order changes & cancellations
Any changes to your order must be requested as soon as possible, i will always do my best to accommodate. If this is within one week of collection date, a change may not be possible. Orders that are canceled within two weeks of collection date will not receive a refund.
Cancellations before the two week collection date, may receive a 50% refund – This will be discussed.
Collection & Delivery
All orders are to be collected, preferably, from my home at Westgate On Sea. If collection is not possible, please let me know as soon as possible. I may be able to deliver locally at a small charge.
Transporting & Cake care
You will recieve your cake in a secure cake box along with a ‘cake care’ card detailing all information regarding your bespoke cake. Your cake must be stored in the footwell or the boot of your car. Your cake must not be stored on the car seat as this is an uneven surface which could result in the cake becoming damaged. Once the cake is collected, Three Peonies Cake Co will not be liable for any damage.
Bespoke Designs & Artistic License
I will always do my best to create a cake designed to match your request, however minor variations will occur if asked to follow another cake makers design. Everyone is unique and so should their cake be!
Complaints procedure
Customer 100% satisfaction is extremely important to me. In the unlikely event that you are unhappy with your product, please contact me within 24 hours of collection and be able to provide evidence of fault. Depending on reason/evidence, a partial refund may be offered. An untouched cake, with valid evidence of fault, may receive a full refund.
Placing an order with Three Peonies Cake Company, confirms you have read and agree with my Terms and Conditions.